Personal Data We Hold and Why We Hold It
When you open an account, we collect the details you submit — your name, contact information, and the payment method you link to your wallet. If you deposit via bKash, Nagad or Rocket, the transaction reference and amount are logged against your account to process your
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funds and verify your identity. We do not store your mobile wallet PIN or any authentication credential from those services. Browsing data such as your device type, browser version and session timestamps are recorded to keep your account secure and to detect unusual access patterns. We
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also hold records of your communication with our support team so we can follow up accurately. This data is not shared with advertisers. It may be shared with payment processors and fraud-prevention partners only where necessary to complete a transaction or protect your account. Data is
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retained for as long as your account remains active and for a period after closure as required by applicable compliance obligations. You have the right to request a copy of what we hold, and to ask us to correct or remove it, subject to legal requirements
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in your eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.